Monday thru Friday, we’ll ship an order within 24-36 hours after receiving it. The weekend orders mostly go out on Monday.
Thanks for understanding, and thank you for your business.
We are based in East Poultney, Vermont. If you live on the East Coast, you’ll get your items in no more than 2-5 days via UPS Ground. If you live on the West Coast, you should receive your stuff in 5-7 days via UPS Ground.
If you live in a iffy area and theft from your stoop is a problem, please let us know and we’ll see to it that your items require a signature. Alternatively, get it shipped to your work, or a friends house, or, if it’s a complete bike, a bike shop. Let us know if you intend do that, and we’ll send treats to the bike shop. On orders less than $400, we typically don’t require a signature. On everything else, including wheels, frames, and complete bicycles, we must require a signature. No matter what. We can’t afford to replace your bike if it’s stolen from your porch– and it might get snagged even if you live in the safest neighborhood out there. We can ask the local UPS warehouse to hold onto the bike until you can pick it up. Please, just let us know, and we’ll figure something out. It just can’t be left without a signature.
Triple check the address you ask us to ship to. Regander your order to insure you’ve included all the items you’d like, otherwise things get delayed or you could incur additional charges for re-routing.