Shipping policy

Shipping Policy

We ship Mondays, Thursdays, and Fridays. We try to ship all orders as fast as possible, but we are not an Amazon warehouse. If you need something ASAP, please email us to make sure we can help you out.

Thanks for understanding, and thank you for your business.

Shipping Rates

For most orders, shipping rates are calculated at checkout based on your order and delivery address.

Shipping calculations for oversized items—including bikes, frames, rims, and wheels—aren’t always accurate. Actual shipping costs for these items depend on the destination, size, weight, and final packaging.

If the shipping amount collected at checkout for an oversized item is less than the actual shipping cost, we’ll contact you before shipment to let you know the difference. If the actual shipping cost is less than what you paid, we’ll refund the difference.

Signatures & Delivery

If you live in an iffy area and theft from your stoop is a problem, please let us know and we’ll see to it that your items require a signature.

Alternatively, get it shipped to your work, a friend’s house, or, if it’s a complete bike, a bike shop. Let us know if you intend to do that, and we’ll send treats to the bike shop.

On orders less than $400, we typically don’t require a signature. On everything else, including wheels, frames, and complete bicycles, we must require a signature. No matter what.

We can’t afford to replace your bike if it’s stolen from your porch—and it might get snagged even if you live in the safest neighborhood out there.

We can ask the local UPS warehouse to hold onto the bike until you can pick it up. Please, just let us know and we’ll figure something out. It just can’t be left without a signature.

Double-Check Your Order

Triple-check the address you ask us to ship to. Regander your order to ensure you’ve included all the items you’d like. Otherwise, things could get delayed or you could incur additional charges for rerouting.

International Shipping

We offer international shipping to many countries.

Email us and we’ll get you a quote. Our quotes are for shipping and handling only; they do not include customs charges, which are left to the buyer.

Our international shipping calculations on the site are often wildly incorrect, so just contact us and we’ll see what we can do to get the cost down. Send us a list of the items you’d like to purchase as well as your complete address so we can get you a quote.

Unfortunately, we are not able to ship DHL. We use USPS International for small items and BikeFlights/UPS International for larger orders like wheelsets, frames, and complete bikes.

Questions? Contact us at info@analogcycles.com.